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Refund Policy
Yes we are happy to provide a 30 day return policy for a full refund minus original postage. The only condition is that it must be in its original unworn condition and original intact packaging. Please email our Customer Service Team to quickly fix up any exchanges or refunds at cosventure@gmail.com
Please contact us immediately if you need to discuss exchanges, refunds and returns with our helpful team.
Shipping and Delivery Australia
All Australian Standard orders are shipped with Australia Post at a cost of $12.95 per order.
Delivery time is estimated at 2-5 business days for most metropolitan suburbs and larger regional areas. Please be aware that shipping to some rural areas and Western Australia can take longer.
Express postage is also available with Australia Post. You can track your order with the tracking number we will supply you via Australia Post. This tracking number will be emailed to you within 24 hours of posting your order.
Pick Up is available at our Bathurst store at 73 George Street. We will contact you to confirm when your item is ready to receive.
Shipping and Delivery International
International Orders will vary depending on location.
All custom made costumes will be shipped from our factory at the specified price in the listing. If this is an express delivery extra charges may apply.
All Australian and International Custom Orders may vary depending on the size. Please contact us so can give you a postage price.
Custom Made Orders – Shipping
We have set prices for our custom made orders. We have set these as International or Australian. If an express service is need, we will contact you regarding any extra charges, and let you decide if you still wish to continue with the order. We will provide you with a tracking number once the costume is dispatched from the factory.
International orders may be subject to local taxes and customs fees. These charges must be paid by the recipient of the parcel.
Custom and Duty Charges
International orders may be subject to local taxes and customs fees. These charges must be paid by the recipient of the parcel. Cosventure have no control over these charges and cannot predict what they may be. We are not responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and we will not be held responsible for any loss of funds as a result of this occurrence or refund your purchase.
Privacy Policy
Cosventure treat your personal information and online privacy with the utmost importance. Cosventure complies with all Australian data protection and consumer legislation for online retail.
We may collect information like name, contact information, measurements, address and payment information. This information is stored on a secure server. We will not share your email address or personal information.
Cosventure does not retain your credit card or banking details. Once you submit a transaction through our site the details are sent to a secure third party who process the information.
Our website may contain links to other websites of interest. Once you have used these links to leave our website we cannot be responsible for the protection and privacy of any information which you may provide.
This online merchant is located and trading within Australia.
Contact Us
Cosventure
73 George Street Bathurst, NSW 2795, AUSTRALIA
info@cosventure.com
Ph: 02 63 342 127[/vc_column_text][/vc_column][/vc_row]